Blue Sophos Shield/Black Sophos shield question

Question

I forgot an important part of the question I posted earlier-- I installed Sophos today, but the Sophos shield on my toolbar is not black, but blue. I have it the preferences set to have it always be background scanning, but I'm not sure if that is working. I'm sure Sophos is installed and active, because I did do a manual scan of my whole computer right after I installed it. That took a very long time but worked.

How can I test to see if it is in fact performing background scans? And if it isn't, even though the preferences are set for that, how might I correct this & get it to work properly?

Thanks for any help/answers.

This thread was automatically locked due to age.

QC · Accepted Answer

Hello Melody,

I'm not a Mac expert (in fact I've not yet found out how to do a right-click :smileytongue:) but as (former) technician I believe in correct technical terms. I think - please correct me if I'm wrong - what you mean by background scanning is in fact on-access scanning . Enough nitpicking. Now I'm not sure what you mean by toolbar , I see a blue icon (the one showing the yellow exclamation mark when a threat is detected) in the dock. The black/grey icon is in the menu bar . Incidentally I didn't see it when I just checked - it turned out that it wasn't turned on (dunno why, can't remember I configured it). To make it visible go to Preferences -> Messaging and select Show Sophos Anti-Virus status in the menu bar . This will display the icon which correctly turns grey when you stop on-access scanning (BTW: in case updating fails the icon will turn into a white cross in black/grey depending on the on-access status).

HTH 
 Christian :1000457