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Blue Sophos Shield/Black Sophos shield question

Melody

I forgot an important part of the question I posted earlier-- I installed Sophos today, but the Sophos shield on my toolbar is not black,  but blue.  I have it the preferences set  to have it always be background scanning,  but I'm not sure if that is working.  I'm sure Sophos is installed and active,  because I did do a manual scan of my whole computer right after I installed it.    That  took a very long time but worked.

How can I test to see if it is in fact performing background scans?   And if it isn't, even though the preferences are set for that, how might I correct this & get it to work properly?

Thanks for any help/answers. 

:1000449


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    Hello Melody,

    I'm not a Mac expert (in fact I've not yet found out how to do a right-click :smileytongue:) but as (former) technician I believe in correct technical terms. I think - please correct me if I'm wrong - what you mean by background scanning is in fact on-access scanning. Enough nitpicking. Now I'm not sure what you mean by toolbar, I see a blue icon (the one showing the yellow exclamation mark when a threat is detected) in the dock. The black/grey icon is in the menu bar. Incidentally I didn't see it when I just checked - it turned out that it wasn't turned on (dunno why, can't remember I configured it). To make it visible go to Preferences -> Messaging and select Show Sophos Anti-Virus status in the menu bar. This will display the icon which correctly turns grey when you stop on-access scanning (BTW: in case updating fails the icon will turn into a white cross in black/grey depending on the on-access status).

    HTH

    Christian

    :1000457
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  • 0

    Hello Melody,

    I'm not a Mac expert (in fact I've not yet found out how to do a right-click :smileytongue:) but as (former) technician I believe in correct technical terms. I think - please correct me if I'm wrong - what you mean by background scanning is in fact on-access scanning. Enough nitpicking. Now I'm not sure what you mean by toolbar, I see a blue icon (the one showing the yellow exclamation mark when a threat is detected) in the dock. The black/grey icon is in the menu bar. Incidentally I didn't see it when I just checked - it turned out that it wasn't turned on (dunno why, can't remember I configured it). To make it visible go to Preferences -> Messaging and select Show Sophos Anti-Virus status in the menu bar. This will display the icon which correctly turns grey when you stop on-access scanning (BTW: in case updating fails the icon will turn into a white cross in black/grey depending on the on-access status).

    HTH

    Christian

    :1000457
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