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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0

    This afternoon I reproduced symptoms almost identical to those seen on Snow Leopard, with Mac OS X 10.7.2 Lion on a brand new MacBook Air. 

    Neither FileVault 1 nor FileVault 2 was used. 

    Shortly after logging in, immediately after a click on the Sophos menu icon, the system became completely unusable; I could move the mouse, but that was about the end of it. No response to clicks, and so on. 

    A difference, compared to behaviour on Snow Leopard: this afternoon with Mac OS X 10.7.2 I was able to connect remotely via ssh, so I ran sysdiagnose. Not all parts of the routine completed — I had to interrupt the allmememory part, to sudo shutdown restart then remove Sophos Anti-Virus; install ClamXav and ClamXav sentry; and finally hand the computer to the person who was waiting for it. 

    From this afternoon's incident: 

    — at a glance I see nothing personal within the files, so I'm happy to share these. 

    If it helps: I used launchctl to unload three Sophos-related daemons but still, no go. Also, after I killed SystemUIServer it did not restart. 

    :1004923
Reply
  • 0

    This afternoon I reproduced symptoms almost identical to those seen on Snow Leopard, with Mac OS X 10.7.2 Lion on a brand new MacBook Air. 

    Neither FileVault 1 nor FileVault 2 was used. 

    Shortly after logging in, immediately after a click on the Sophos menu icon, the system became completely unusable; I could move the mouse, but that was about the end of it. No response to clicks, and so on. 

    A difference, compared to behaviour on Snow Leopard: this afternoon with Mac OS X 10.7.2 I was able to connect remotely via ssh, so I ran sysdiagnose. Not all parts of the routine completed — I had to interrupt the allmememory part, to sudo shutdown restart then remove Sophos Anti-Virus; install ClamXav and ClamXav sentry; and finally hand the computer to the person who was waiting for it. 

    From this afternoon's incident: 

    — at a glance I see nothing personal within the files, so I'm happy to share these. 

    If it helps: I used launchctl to unload three Sophos-related daemons but still, no go. Also, after I killed SystemUIServer it did not restart. 

    :1004923
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