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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0

    Hi,

    I seem to be having some issues with my Mac, and I suspect a Sophos Anti-virus download yesterday (Thursday June,16, 2011 at round 9:00 - 11:00 AM GMT). I've detailed the configuration and the sequence of events, any help in this matter would be deeply appreciated:

    (a) I use a Macbook PRO (Intel) running on OS X 10.5.8

    (b) At around GMT 9:00 AM, I got a downloading message from the installed Sophos Anti-virus. It said "Downloading 1 of 1 file" with a file size of about 11.5M. I did not want the want the download then, so I cancelled the update. The download however went through for some reason, and ended up downloading the whole file. The download completed at around 11:00 AM GMT (I had an extremely low network bandwidth yesterday). I was working on some web servers and a microsoft presentation (Powerpoint for Mac 2008), when the Powerpoint presentation failed to save (i.e Powerpoint did nothing when I tried to save - no "save as"/"save" window that is.

    (c) I closed all applications and restarted the computer when the powerpoint issue happened. After restart, the powerpoint recovered the file I was working on and allowed me to save it. I however noticed that my trashes folder had been cleaned after the restart. I worked some more, and then disconnected and put the computer to sleep at GMT 12:30 PM

    (d) I again logged onto the Mac at round 6:00 PM GMT, and connected to the network. On opening my Yahoo connection, I got a error " Safari can't establish a secure connection". I got the same message for a couple of other https sites.

    (e) I tried opening the Mac Mail, but it said that I needed to add a new email account to access (I have been using the macbook for a couple of years now and extensively use the mail application, so this was a complete surprise). I tried opening iPhoto, I got a message saying that the data could not be accessed. I got a bit worried that a virus had "totalled" all data on my macbook, and started running Sophos anti-virus, but abandoned it halfway though and rebooted the computer.

    (f) After reboot, the login window says that the "Filevault-protected home folder has been damaged. Press OK to repair or Cancel to login as a different user". On pressing OK, it gives me a "Login application failed" message.

    Since there's only one user on my Macbook, I'm basically stuck outside the macbook (cannot login). I booted in the single-user mode and did a file system check (fsck) and that showed everything was fine with the Macintosh HD.

    Any help would be great!

    Regards,

    Sid

    :1003069
Reply
  • 0

    Hi,

    I seem to be having some issues with my Mac, and I suspect a Sophos Anti-virus download yesterday (Thursday June,16, 2011 at round 9:00 - 11:00 AM GMT). I've detailed the configuration and the sequence of events, any help in this matter would be deeply appreciated:

    (a) I use a Macbook PRO (Intel) running on OS X 10.5.8

    (b) At around GMT 9:00 AM, I got a downloading message from the installed Sophos Anti-virus. It said "Downloading 1 of 1 file" with a file size of about 11.5M. I did not want the want the download then, so I cancelled the update. The download however went through for some reason, and ended up downloading the whole file. The download completed at around 11:00 AM GMT (I had an extremely low network bandwidth yesterday). I was working on some web servers and a microsoft presentation (Powerpoint for Mac 2008), when the Powerpoint presentation failed to save (i.e Powerpoint did nothing when I tried to save - no "save as"/"save" window that is.

    (c) I closed all applications and restarted the computer when the powerpoint issue happened. After restart, the powerpoint recovered the file I was working on and allowed me to save it. I however noticed that my trashes folder had been cleaned after the restart. I worked some more, and then disconnected and put the computer to sleep at GMT 12:30 PM

    (d) I again logged onto the Mac at round 6:00 PM GMT, and connected to the network. On opening my Yahoo connection, I got a error " Safari can't establish a secure connection". I got the same message for a couple of other https sites.

    (e) I tried opening the Mac Mail, but it said that I needed to add a new email account to access (I have been using the macbook for a couple of years now and extensively use the mail application, so this was a complete surprise). I tried opening iPhoto, I got a message saying that the data could not be accessed. I got a bit worried that a virus had "totalled" all data on my macbook, and started running Sophos anti-virus, but abandoned it halfway though and rebooted the computer.

    (f) After reboot, the login window says that the "Filevault-protected home folder has been damaged. Press OK to repair or Cancel to login as a different user". On pressing OK, it gives me a "Login application failed" message.

    Since there's only one user on my Macbook, I'm basically stuck outside the macbook (cannot login). I booted in the single-user mode and did a file system check (fsck) and that showed everything was fine with the Macintosh HD.

    Any help would be great!

    Regards,

    Sid

    :1003069
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