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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0
    Hi, ----- EDIT: **bleep**. This **bleep** forum's rtf-editor just submits an empty post! Since I alway copy the text before I post something, here it is without formatings: ----- I have got the same problem: - after installation sophos worked well (at least no probs, found some test virusses) - after login, it takes a few seconds, some icons bumping, then: freeze working surroundings to get system working again (same as mentioned above but better to read, I think :-7): 1) **REBOOT** * Method 1: Press CTRL+APPLE+POWER (if I remember it right) * Method 2: press power button long -> bad, but always working 2) ** BEFORE you LOG IN **: a) after you pressed login, HOLD the SHIFT button to prevent autostart stuff to load b) uninstall or deactivate: use uninstaller to remove (in your Application folder) . You can also deactivate the Sophos start items, either manually or with Lingon My system: Snow Leopard, Filevault, Bootcamp
    :1002949
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  • 0
    Hi, ----- EDIT: **bleep**. This **bleep** forum's rtf-editor just submits an empty post! Since I alway copy the text before I post something, here it is without formatings: ----- I have got the same problem: - after installation sophos worked well (at least no probs, found some test virusses) - after login, it takes a few seconds, some icons bumping, then: freeze working surroundings to get system working again (same as mentioned above but better to read, I think :-7): 1) **REBOOT** * Method 1: Press CTRL+APPLE+POWER (if I remember it right) * Method 2: press power button long -> bad, but always working 2) ** BEFORE you LOG IN **: a) after you pressed login, HOLD the SHIFT button to prevent autostart stuff to load b) uninstall or deactivate: use uninstaller to remove (in your Application folder) . You can also deactivate the Sophos start items, either manually or with Lingon My system: Snow Leopard, Filevault, Bootcamp
    :1002949
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