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Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday. Install went as expected. I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan. That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this". BUT!!!! When I went to restart my computer today, I was unable to login to my admin account. The whole computer would hang and become completely unresponsive to any interface just after launching Finder. I had to force shutdown using the manual button in the top right corner. I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted. Same result, ie; hang after Finder launch. Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted. My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product. I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI: My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

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0 grahamperrin1 over 14 years ago

DavidDoyle wrote:
Considering the rather low number of login items being discussed in this thread, however, I'm inclined to think there is a different underlying root cause.
For a work colleague recently I configured a new MacBook Pro (well specified, plenty of RAM etc.). Sophos Anti-Virus installed.
Before long, the bug bit.
System Preferences… | Accounts | Login Items
showed only one item: the Sophos one
— AFAIR SophosUIServer (All Users).
Since then, for installations of SAV in my Centre I set WorkerThreads to 20. I assume that increasing from 10, to 15 or 20, does not increase risk in any area; and I assume that wherever there's plenty of RAM the greater numbers of WorkerThreads will not cause excessive hogging. Increasing to 20 because there's uncertainty in this topic.
----
Should we extend focus to any of the following areas?
~/Library/LaunchAgents/
~/Library/LaunchAgents/
/Library/LaunchAgents/
/Library/LaunchDaemons/
/System/Library/LaunchAgents/
/System/Library/LaunchDaemons/

The commandment "thou shalt not touch /System" is respected :-) I'd just like to get an idea of where next.

At some point I may be steered away from the Home Edition area, towards support for enterprise customers. Apologies in advance for any extended silences.
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0 grahamperrin1 over 14 years ago

DavidDoyle wrote:
Considering the rather low number of login items being discussed in this thread, however, I'm inclined to think there is a different underlying root cause.
For a work colleague recently I configured a new MacBook Pro (well specified, plenty of RAM etc.). Sophos Anti-Virus installed.
Before long, the bug bit.
System Preferences… | Accounts | Login Items
showed only one item: the Sophos one
— AFAIR SophosUIServer (All Users).
Since then, for installations of SAV in my Centre I set WorkerThreads to 20. I assume that increasing from 10, to 15 or 20, does not increase risk in any area; and I assume that wherever there's plenty of RAM the greater numbers of WorkerThreads will not cause excessive hogging. Increasing to 20 because there's uncertainty in this topic.
----
Should we extend focus to any of the following areas?
~/Library/LaunchAgents/
~/Library/LaunchAgents/
/Library/LaunchAgents/
/Library/LaunchDaemons/
/System/Library/LaunchAgents/
/System/Library/LaunchDaemons/

The commandment "thou shalt not touch /System" is respected :-) I'd just like to get an idea of where next.

At some point I may be steered away from the Home Edition area, towards support for enterprise customers. Apologies in advance for any extended silences.
:1001589
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Vote Up 0 Vote Down

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