This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday. Install went as expected. I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan. That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this". BUT!!!! When I went to restart my computer today, I was unable to login to my admin account. The whole computer would hang and become completely unresponsive to any interface just after launching Finder. I had to force shutdown using the manual button in the top right corner. I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted. Same result, ie; hang after Finder launch. Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted. My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product. I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI: My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

This thread was automatically locked due to age.

Parents

0 grahamperrin1 over 14 years ago

David, thanks for the open and honest response.
Some criticism below, please don't take it personally.
"… all but …"
To have a known issue, that's not listed amongst the list(s) of known issues published by Sophos, is extraordinarily bad. Faith in Sophos is very dented. Many, many hours of my time, of my colleagues' time, could have been saved if Sophos had been open about the risk to the (maybe) small number of users.
On one hand: I might shoulder a little of the blame for the current situation. In 2009 I allowed a related call with Sophos to lapse when I didn't respond in good time.
On the other hand: I was simply sick to death of the aggravation caused by the problem. AFAIR it was a busy time for me and I couldn't bear the prospect of long and complicated remedies (repairing the startup volume, repairing my FileVault home directory, restoring broken preference files etc.) following nearly every occurrence of the bug. All things considered I just put the call on the back burner, thinking I might get around to responding in time, but I didn't.
Bottom line: if the Sophos person dealing with my 2009 call had been given a list of known issues that was truer, the call might have been progressed, even resolved, immediately. What a colossal aggravation and waste of time.
:1001587
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 grahamperrin1 over 14 years ago

David, thanks for the open and honest response.
Some criticism below, please don't take it personally.
"… all but …"
To have a known issue, that's not listed amongst the list(s) of known issues published by Sophos, is extraordinarily bad. Faith in Sophos is very dented. Many, many hours of my time, of my colleagues' time, could have been saved if Sophos had been open about the risk to the (maybe) small number of users.
On one hand: I might shoulder a little of the blame for the current situation. In 2009 I allowed a related call with Sophos to lapse when I didn't respond in good time.
On the other hand: I was simply sick to death of the aggravation caused by the problem. AFAIR it was a busy time for me and I couldn't bear the prospect of long and complicated remedies (repairing the startup volume, repairing my FileVault home directory, restoring broken preference files etc.) following nearly every occurrence of the bug. All things considered I just put the call on the back burner, thinking I might get around to responding in time, but I didn't.
Bottom line: if the Sophos person dealing with my 2009 call had been given a list of known issues that was truer, the call might have been progressed, even resolved, immediately. What a colossal aggravation and waste of time.
:1001587
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data