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Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • As Kimipooh points out, there is a known issue with File Vault and SAV for Mac. Two small corrections - the commands to reset the number of worker threads in the On-access scanner are:

    sudo defaults write /Library/Preferences/com.sophos.sav WorkerThreads -int 15

    sudo launchctl stop -b com.sophos.intercheck

    The service needs to be restarted through Launchd (rather than through the GUI for example) in order for this setting to take effect. In addition, the On-access scanner uses at least 13 threads in total, of which 10 are used by default exclusively for scanning any read or access requests happening on the system. 

    Hope that helps,

    David

    :1000995
Reply
  • As Kimipooh points out, there is a known issue with File Vault and SAV for Mac. Two small corrections - the commands to reset the number of worker threads in the On-access scanner are:

    sudo defaults write /Library/Preferences/com.sophos.sav WorkerThreads -int 15

    sudo launchctl stop -b com.sophos.intercheck

    The service needs to be restarted through Launchd (rather than through the GUI for example) in order for this setting to take effect. In addition, the On-access scanner uses at least 13 threads in total, of which 10 are used by default exclusively for scanning any read or access requests happening on the system. 

    Hope that helps,

    David

    :1000995
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