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Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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Parents

  • grahamperrin wrote:

    … trying to pinpoint the stage at which the bug bites, but the stage does vary significantly

    … a few hunches of factors that contribute to the bug …


    A question for Sophos

    Shot in the dark.

    If in the menu bar the shield wishes to animate itself very soon after the user logs in:

    1. What does Sophos require, from the OS, to achieve the animation?
    2. If those requirements are not fulfilled in good time — if the animation can not begin — how does Sophos respond?
    Side note: reading a topic that's unrelated, I begin to wonder how all parts of the GUI of Sophos behave when loads/durations are unusually great. 
    :1000829
Reply

  • grahamperrin wrote:

    … trying to pinpoint the stage at which the bug bites, but the stage does vary significantly

    … a few hunches of factors that contribute to the bug …


    A question for Sophos

    Shot in the dark.

    If in the menu bar the shield wishes to animate itself very soon after the user logs in:

    1. What does Sophos require, from the OS, to achieve the animation?
    2. If those requirements are not fulfilled in good time — if the animation can not begin — how does Sophos respond?
    Side note: reading a topic that's unrelated, I begin to wonder how all parts of the GUI of Sophos behave when loads/durations are unusually great. 
    :1000829
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