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Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • Also the LaCie Big Disk Extreme triple interface, four volumes, that was probably connected via USB at the time of one of the two incidents is no longer recognised in the usual way. Now in System Profiler: instead of recognisable details for the device, and details of the four volumes, I simply see: 

    TUSB6250 Boot Device:

      Product ID: 0x6250

      Vendor ID: 0x0451  (Texas Instruments)

      Version: 3.00

      Serial Number: AC577E850B0B

      Speed: Up to 480 Mb/sec

      Manufacturer: Texas Instruments

      Location ID: 0x24100000

      Current Available (mA): 500

      Current Required (mA): Unknown (Device has not been configured)

    This might be pure coincidence — with this particular LaCie for the past week or so I have used a temporary adapter (the proper adapter gave up, as so many LaCie adapters seem to). I'll know for sure when I receive a replacement adapter. Hopefully just coincidence but my guts tell me thatthat the hang or the forced restart did something ugly to the firmware and/or drives. (I've seen firmware on a similar dual-disk (internal RAID?) LaCie spoilt once before, when the power supply was accidentally pulled during a write.)

    :1000713
Reply
  • Also the LaCie Big Disk Extreme triple interface, four volumes, that was probably connected via USB at the time of one of the two incidents is no longer recognised in the usual way. Now in System Profiler: instead of recognisable details for the device, and details of the four volumes, I simply see: 

    TUSB6250 Boot Device:

      Product ID: 0x6250

      Vendor ID: 0x0451  (Texas Instruments)

      Version: 3.00

      Serial Number: AC577E850B0B

      Speed: Up to 480 Mb/sec

      Manufacturer: Texas Instruments

      Location ID: 0x24100000

      Current Available (mA): 500

      Current Required (mA): Unknown (Device has not been configured)

    This might be pure coincidence — with this particular LaCie for the past week or so I have used a temporary adapter (the proper adapter gave up, as so many LaCie adapters seem to). I'll know for sure when I receive a replacement adapter. Hopefully just coincidence but my guts tell me thatthat the hang or the forced restart did something ugly to the firmware and/or drives. (I've seen firmware on a similar dual-disk (internal RAID?) LaCie spoilt once before, when the power supply was accidentally pulled during a write.)

    :1000713
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