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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0

    Hi OleZimmer, and welcome to the forums.

    From what I can tell from reading your description of the problem, I understand that:

    1) When logging in in 64-bit mode, your MacBook becomes unresponsive.

    2) The MacBook is protected by FileVault.

    Two questions:

    1) Have you got any login items for the account which was accessed when you logged in in 64-bit mode? (These should be listed in  System Preferences -> Accounts -> Login Items).

    2) Has the On-access scanner started before the system becomes unresponsive? There should be an entry such as:

    Nov 11 09:26:09 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***

    in /var/log/system.log. The entry immediately prior to this entry should tell us when the system locked up. If there is an entry prior to this in /Library/Logs/Sophos Anti-Virus.log before this date (but after the date of the previous login) such as:

    com.sophos.intercheck: Info: On-access scanner started at 09:26 on 11 November 2010

    then the On-access scanner had started up successfully.

    Thanks in advance,

    David

    PS: Anyone suffering from the same symptoms (FileVault installed, unable to login after a reboot), answers to the above two questions may allow Sophos to narrow down the problem. Thanks!

    :1000687
Reply
  • 0

    Hi OleZimmer, and welcome to the forums.

    From what I can tell from reading your description of the problem, I understand that:

    1) When logging in in 64-bit mode, your MacBook becomes unresponsive.

    2) The MacBook is protected by FileVault.

    Two questions:

    1) Have you got any login items for the account which was accessed when you logged in in 64-bit mode? (These should be listed in  System Preferences -> Accounts -> Login Items).

    2) Has the On-access scanner started before the system becomes unresponsive? There should be an entry such as:

    Nov 11 09:26:09 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***

    in /var/log/system.log. The entry immediately prior to this entry should tell us when the system locked up. If there is an entry prior to this in /Library/Logs/Sophos Anti-Virus.log before this date (but after the date of the previous login) such as:

    com.sophos.intercheck: Info: On-access scanner started at 09:26 on 11 November 2010

    then the On-access scanner had started up successfully.

    Thanks in advance,

    David

    PS: Anyone suffering from the same symptoms (FileVault installed, unable to login after a reboot), answers to the above two questions may allow Sophos to narrow down the problem. Thanks!

    :1000687
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