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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0
    OleZimmer wrote:

    … wallpaper showed up and the doc , the whole system became absolutely unresponsive (toolbar was just starting to load up; finder symbol date, time etc) and then i had beachball and i was forced to do hard reboot by holding power button)

    … able to reproduce this behavior a couple times: Boot in 64bit, sophos would hang and kill whole system during launch after logging in, boot in 32 bit everything was working FINE.

    … FileVault but NO BootCamp …

    … could not see how FileVaulte would have to do with it …

    http://diigo.com/0dlmn for highlights from 

    Sophos Anti-Virus associated with unresponsive systems

    I have seen the symptoms on a number of computers that have FileVault enabled, including Snow Leopard environments that are not 64-bit capable.  

    OleZimmer, I suspect that sooner or later (within a month, maybe sooner) you'll suffer a repeat of the bug whilst your computer is in 32-bit mode. Be thorough with your backups and be prepared to restore Finder preferences etc..

    To the best of my recollection, accounts without FileVault are never bugged in the way described in this topic.

    On each computer that I administer, I routinely have:

    • a preferred account for administration, with FileVault enabled
    • a second account for administration, without FileVault. 
    :1000509
Reply
  • 0
    OleZimmer wrote:

    … wallpaper showed up and the doc , the whole system became absolutely unresponsive (toolbar was just starting to load up; finder symbol date, time etc) and then i had beachball and i was forced to do hard reboot by holding power button)

    … able to reproduce this behavior a couple times: Boot in 64bit, sophos would hang and kill whole system during launch after logging in, boot in 32 bit everything was working FINE.

    … FileVault but NO BootCamp …

    … could not see how FileVaulte would have to do with it …

    http://diigo.com/0dlmn for highlights from 

    Sophos Anti-Virus associated with unresponsive systems

    I have seen the symptoms on a number of computers that have FileVault enabled, including Snow Leopard environments that are not 64-bit capable.  

    OleZimmer, I suspect that sooner or later (within a month, maybe sooner) you'll suffer a repeat of the bug whilst your computer is in 32-bit mode. Be thorough with your backups and be prepared to restore Finder preferences etc..

    To the best of my recollection, accounts without FileVault are never bugged in the way described in this topic.

    On each computer that I administer, I routinely have:

    • a preferred account for administration, with FileVault enabled
    • a second account for administration, without FileVault. 
    :1000509
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