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Unable to complete login after reboot

mdoorkeeper

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • 0

    Hi i found that same issue (installed and Sophos was running fine until i decided to logoff and than log in again, and as soon as the wallpaper showed up and the doc , the whole system became absolutely unresponsive (toolbar was just starting to load up; finder symbol date, time etc) and then i had beachball and i was forced to do hard reboot by holding power button)

    Anyway i found this issue did NOT came up when i did boot my MacBook in 32 bit (usually i ALWAYS hold down the 6+4 button during boot so the "kernel_task" would boot in 64bit, so when i stopped doing that so my MacBook would boot in 32bit after log in everything just startet fine inclusive Sophos.

    It was wired but i was able to reproduce this behavior a couple times: Boot in 64bit, sophos would hang and kill whole system during launch after logging in, boot in 32 bit everything was working FINE.

    so my conclusion was that there is some issue with 64bit, and i would love if you could find and fix that bug, cause i like Sophos a lot and would like to use it again (and i am very balky when it comes to "just start in 32bit doesnt make a difference anyway" and i say NO i WANT to boot my mac in 64 and Sophos would not be the first Software that i like but stopped using cause it is not working with on my 64bit (i dont care if Sophos runs in 32/64bit itself) but if it keeps me from using my MAcBook in 64 it will lose ;)) 

    but so far good job.

    best

    Ole

    P.S Use FileVault but NO BootCamp (but could not see how FileVaulte would have to do with it cause as long as boot in 32bit there was no problem at all)

    :1000507
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  • 0

    Hi i found that same issue (installed and Sophos was running fine until i decided to logoff and than log in again, and as soon as the wallpaper showed up and the doc , the whole system became absolutely unresponsive (toolbar was just starting to load up; finder symbol date, time etc) and then i had beachball and i was forced to do hard reboot by holding power button)

    Anyway i found this issue did NOT came up when i did boot my MacBook in 32 bit (usually i ALWAYS hold down the 6+4 button during boot so the "kernel_task" would boot in 64bit, so when i stopped doing that so my MacBook would boot in 32bit after log in everything just startet fine inclusive Sophos.

    It was wired but i was able to reproduce this behavior a couple times: Boot in 64bit, sophos would hang and kill whole system during launch after logging in, boot in 32 bit everything was working FINE.

    so my conclusion was that there is some issue with 64bit, and i would love if you could find and fix that bug, cause i like Sophos a lot and would like to use it again (and i am very balky when it comes to "just start in 32bit doesnt make a difference anyway" and i say NO i WANT to boot my mac in 64 and Sophos would not be the first Software that i like but stopped using cause it is not working with on my 64bit (i dont care if Sophos runs in 32/64bit itself) but if it keeps me from using my MAcBook in 64 it will lose ;)) 

    but so far good job.

    best

    Ole

    P.S Use FileVault but NO BootCamp (but could not see how FileVaulte would have to do with it cause as long as boot in 32bit there was no problem at all)

    :1000507
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