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Unable to complete login after reboot

Hi,

I installed Sophos Anti-virus for Mac Home Edition yesterday.  Install went as expected.  I ran a custom scan on a small micro SD to try it out and it went well, so I ran a full system scan.  That went faster than expected - MUCH faster than ClamXav, so I thought, "I like this".  BUT!!!! When I went to restart my computer today, I was unable to login to my admin account.  The whole computer would hang and become completely unresponsive to any interface just after launching Finder.  I had to force shutdown using the manual button in the top right corner.  I then ran "Applejack", (which cleaned a HUGE cache file), and rebooted.  Same result, ie; hang after Finder launch.  Sooo, I forced shutdown again, rebooted in Safe mode, and uninstalled Sophos AV.  

It has been suggested on another forum that the problem is that my computer was not connected to the internet at the time I restarted.  My computer is a Macbook and I usually use it in a mobile environment, so I'm almost never connected to the internet when I reboot.

I like the product.  I've not had the slowdown issues I see posted here, in fact I was impressed by how fast it worked and how little CPU it used while running in the background, but until I can restart without problems, I'm afraid it will stay uninstalled.

FYI:  My computer is an '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

:1000262


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  • mdoorkeeper wrote:

    > unable to login … The whole computer would hang and become

    > completely unresponsive to any interface just after launching Finder.

    I'm very familiar with this behaviour. There's a hint of this in my post 

    things stop responding — without Boot Camp

    towards the tail of a long topic that may be mostly about … Boot Camp.

    > force shutdown using the manual button in the top right corner. 

    Hint: http://en.wikipedia.org/wiki/Control-Alt-Delete#Mac is recently updated. I can't find a technical explanation of how a forced restart (three fingers) is more graceful than a forced stop (one finger), but I'm fairly certain that there is a degree of grace. 

    A three finger salute forced restart is typically followed by audible disk activity. I take this as a sign of the software/firmware/hardware doing its best to make things sane before the stop and chime time. 

    I have forced restarts often enough without SAV to not worry excessively about data loss/corruption (I have backups, and so on). Whenever possible I'll ssh from another computer, to mine, then kill things in a fairly orderly way. 

    In contrast: when SAV causes me to force a restart, I often find corruption of preference files for Finder and other applications that seem to struggle, at login time, in the presence of SAV. 

    > rebooted in Safe mode, and uninstalled Sophos AV.  

    For any computer that's bugged in this way, I would make the same recommendation. Disk repairs, disk image repairs, recreation of preferences, restoration from backups of FileVault etc. can be unexpectedly time consuming.  

    > It has been suggested on another forum that the problem is that

    > my computer was not connected to the internet

    > at the time I restarted. 

    In my experience: I doubt that. 

    I have tested in a wide range of networked and offline environments, and with probably all possible configurations of SAV. 

    > '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

    Here: 17" MacBook Pro, Intel Core 2 Duo, 8 GB RAM, Snow Leopard. 
    In the past I saw this type of bug bite a few other Macs, just occasionally. Nowadays AFAICT it's only me (and you?) who get bitten. 

    mdoorkeeper, a question for you. Ignoring Boot Camp for a moment: 

    • do you use FileVault?
    :1000415
Reply
  • mdoorkeeper wrote:

    > unable to login … The whole computer would hang and become

    > completely unresponsive to any interface just after launching Finder.

    I'm very familiar with this behaviour. There's a hint of this in my post 

    things stop responding — without Boot Camp

    towards the tail of a long topic that may be mostly about … Boot Camp.

    > force shutdown using the manual button in the top right corner. 

    Hint: http://en.wikipedia.org/wiki/Control-Alt-Delete#Mac is recently updated. I can't find a technical explanation of how a forced restart (three fingers) is more graceful than a forced stop (one finger), but I'm fairly certain that there is a degree of grace. 

    A three finger salute forced restart is typically followed by audible disk activity. I take this as a sign of the software/firmware/hardware doing its best to make things sane before the stop and chime time. 

    I have forced restarts often enough without SAV to not worry excessively about data loss/corruption (I have backups, and so on). Whenever possible I'll ssh from another computer, to mine, then kill things in a fairly orderly way. 

    In contrast: when SAV causes me to force a restart, I often find corruption of preference files for Finder and other applications that seem to struggle, at login time, in the presence of SAV. 

    > rebooted in Safe mode, and uninstalled Sophos AV.  

    For any computer that's bugged in this way, I would make the same recommendation. Disk repairs, disk image repairs, recreation of preferences, restoration from backups of FileVault etc. can be unexpectedly time consuming.  

    > It has been suggested on another forum that the problem is that

    > my computer was not connected to the internet

    > at the time I restarted. 

    In my experience: I doubt that. 

    I have tested in a wide range of networked and offline environments, and with probably all possible configurations of SAV. 

    > '08 Macbook 13" aluminum with 4gb RAM, running OS X 10.6.4

    Here: 17" MacBook Pro, Intel Core 2 Duo, 8 GB RAM, Snow Leopard. 
    In the past I saw this type of bug bite a few other Macs, just occasionally. Nowadays AFAICT it's only me (and you?) who get bitten. 

    mdoorkeeper, a question for you. Ignoring Boot Camp for a moment: 

    • do you use FileVault?
    :1000415
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