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Can't Complete Update Error

pixturesk

This has been happening since yesterday. Sophos transfers the Virus Definitions Update to my computer but cannot complete the update, shows the same in the Log. How can I fix this? Please make your reply easy to follow. Thanks, Ken. There is also a white "X" in the Menubar icon.

:1001913


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  • 0

    Hi pixturesk,

    Sorry to hear you are having problems with Sophos Anti-Virus on the Mac. The first thing we need to do is to check why the installation is completing with errors and what these errors are.

    Please can you reinstall Sophos to the machine and create an install log:

    1. Double click on the Sophos package

    2. Once the installer is open click on 'Window' in the menu bar

    3. Select 'Installer Log'

    4. A new window will open, on the left hand side select 'Show All Logs'

    5. Continue with the process of the Installation

    6. Before you click close on the installer save the file to the desktop by selecting 'Save' on the right hand side of the window and select save to desktop. Give the file an appropriate name 'SAVInstalllog'.

    7. Open the install log and search for any errors.

    If you find errors please post them so we can take a look to see what is happening. If the installation completes without error does the update succeed?

    Thanks

    Marf

    :1001953
Reply
  • 0

    Hi pixturesk,

    Sorry to hear you are having problems with Sophos Anti-Virus on the Mac. The first thing we need to do is to check why the installation is completing with errors and what these errors are.

    Please can you reinstall Sophos to the machine and create an install log:

    1. Double click on the Sophos package

    2. Once the installer is open click on 'Window' in the menu bar

    3. Select 'Installer Log'

    4. A new window will open, on the left hand side select 'Show All Logs'

    5. Continue with the process of the Installation

    6. Before you click close on the installer save the file to the desktop by selecting 'Save' on the right hand side of the window and select save to desktop. Give the file an appropriate name 'SAVInstalllog'.

    7. Open the install log and search for any errors.

    If you find errors please post them so we can take a look to see what is happening. If the installation completes without error does the update succeed?

    Thanks

    Marf

    :1001953
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