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Cannot Install Software

When trying to install the software I get a message saying that it is unable to install because "another version Sophos anti-virus software, which is not compatible with this version, is already installed". It tells me I must remove it before I can continue. I did have a Sophos program on my computer years ago provided to me by my post-secondary institution but I thought I had removed completely. I cannot find any files or uninstaller from the old program on my computer. 

Does anyone have any idea on how I can continue installing the new software?

Thanks!

:1000076


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Parents

  • Fuzz_D wrote:

    Is there anything more we can do if we've done both of these things?


    When the installer package from Sophos is opened into Apple's Installer utility: 

    • in the Window menu, choose Installer Log
    • in the Installer Log window, choose Show All Logs
    — then if/when the installation fails, take note of what's logged. 
    :1000539
Reply

  • Fuzz_D wrote:

    Is there anything more we can do if we've done both of these things?


    When the installer package from Sophos is opened into Apple's Installer utility: 

    • in the Window menu, choose Installer Log
    • in the Installer Log window, choose Show All Logs
    — then if/when the installation fails, take note of what's logged. 
    :1000539
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