Oh good Gawd! Firstly, two mentions: 1) I created the masterpiece which follows so carefully and wonderfully. When I hit the "POST" button I received an error message ("Authentication Failed."). What appears below is an attempt at a copy/paste job. And 2) as I was creating the following I was also running both of two Sophos programs. While running both, they KILLED my system resources!
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Warning: 1) This post is long and 2) I am not a techie.
Background: Last March (2012) I developed a problem. My Win7 (64bit) PC would not connect to the internet. Neither I nor my (Cox) cable tech could figure out why. I succumbed to taking my PC into the Nerd Herds at Best Buy. (Problem turned out to be nothing more than a bad Ethernet card.)
While at Best Buy, one of the Nerds installed (on my desktop) a folder titled Webroot System Analyzer. I believe the Nerd was to uninstall/remove the folder before I left but he did not. Inside this folder are several sub-folders, numerous .dll files, as well as two .exe files: SAAssist.exe and SystemAnalyzer.exe.
An aside -- Over the past 8 months I have (updated and) run SystemAnalyzer.exe a dozen times. The results of these scans remain constant: SystemAnalyzer indicates I have 7 malware and 7 Trojan files on my computer. (For many years I have run several times a week -- if not daily -- several different anti-virus/anti-malware programs including Spybot and Malwarebytes. None have ever indicated I have any malware or trojans.) My anti-virus program is AVG. After considerable research I have, rightly or wrongly, concluded that SystemAnalyzer is finding bits and pieces of old stuff which may have once been on my PC but no longer "exist." Further, I find no way to tell the program to "quit finding this stuff."
A further aside -- Today I downloaded and ran Sophos' Virus Removal Tool. It indicated I had one malware file: FakeAvCn-C. Researching that file leads me to believe it is a temporary, harmless item. That said, on to my question (finally)....
I want to remove/uninstall the "Webroot System Analyzer" folder and all its associated files and programs but I can't figure out how. SystemAnalyzer.exe does not appear in my add/remove list. What does appear in the list (besides my recently installed Virus Removal Tool) is an item titled Sophos AutoUpdate. Attempting to uninstall that entry results in an "Internal Error 2738." (And, yes, I have read both on Sophos and elsewhere about that error message.) I do not simply want to delete the Webroot System Analyzer folder from my desktop because I suspect many/all of the files in that folder are now scattered throughout my hard drive.
Daily, if not several times a day, I run my favorite program: CCleaner. Every time I run CCleaner it finds a whole host of Sophos files to "clean." Most of them are .dll files.. I delete them, reboot, and they are all back again -- and, no, I do NOT load anything Sophos related on start-up. (CCleaner log files available if helpful.)
I suspect Sophos is a reputable company with good and safe products. I have nothing against Sophos. But I neither want nor need anything Sophos-related on my computer. Please tell me how to safely and completely remove/uninstall the folder Webroot System Analyzer and all it's related folders/files/programs.
Thanks! :smileyhappy:
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