Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 39 replies
  • Subscribers 6 subscribers
  • Views 53507 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Anti-Virus for Mac Home Edition return codes

spike

Code  Meaning                         Description
200     OK 
400     Bad Request                Client has issued an invalid or unrecognised request
403     Forbidden                      Failed authentication
410     Gone                               Service discontinued
500     Internal Server Error    Unspecified server error e.g. bug or configuration problem
503     Service Unavailable    Any temporary error condition such as server to busy to handle requests, server has run out of credentials, etc

:1000017


This thread was automatically locked due to age.
Parents
  • 0

    Apologies for not responding to the community sooner on this issue. It's clearly a frustrating experience and I'm not happy to see some of our customers having a poor experience. 

    We believe this problem happens when the installer fails to complete an HTTPS connection to the Sophos registration server. It can be caused by failure to validate the registration server's certificate, which could explain why for some people it's solved by time/date changes. However, there is clearly more to it that just that.

    Our engineering team is currently investigating this specific issue along with some other install problems that have been reported via the FreeTalk forum. Assuming we can track down the root causes of these issues and determine a way to resolve them, we would like to include these fixes in a release in February 2012.

    In the meantime, I or my colleagues will update the forum with any information we learn that would help work around the problem.

    Thank you all for your support of the product and your contribution to the FreeTalk forum!

    Regards

    Richard Baldry

    Product Manager

    :1004811
Reply
  • 0

    Apologies for not responding to the community sooner on this issue. It's clearly a frustrating experience and I'm not happy to see some of our customers having a poor experience. 

    We believe this problem happens when the installer fails to complete an HTTPS connection to the Sophos registration server. It can be caused by failure to validate the registration server's certificate, which could explain why for some people it's solved by time/date changes. However, there is clearly more to it that just that.

    Our engineering team is currently investigating this specific issue along with some other install problems that have been reported via the FreeTalk forum. Assuming we can track down the root causes of these issues and determine a way to resolve them, we would like to include these fixes in a release in February 2012.

    In the meantime, I or my colleagues will update the forum with any information we learn that would help work around the problem.

    Thank you all for your support of the product and your contribution to the FreeTalk forum!

    Regards

    Richard Baldry

    Product Manager

    :1004811
Children
No Data