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Sophos Anti-Virus for Mac Home Edition return codes

spike

Code  Meaning                         Description
200     OK 
400     Bad Request                Client has issued an invalid or unrecognised request
403     Forbidden                      Failed authentication
410     Gone                               Service discontinued
500     Internal Server Error    Unspecified server error e.g. bug or configuration problem
503     Service Unavailable    Any temporary error condition such as server to busy to handle requests, server has run out of credentials, etc

:1000017


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    Like "rusty", I'm having the same problem.  I've tried on several occasions now to install the Mac Home Edition and I keep getting the same message:  "The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. Please check your network settings and click Continue again. "

    I've run and re-run my network diagnostics and all is fine.  I've turned off Airport and gone to a straight LAN connection.  And I've tried clicking on the Date/Time and going back as recommended in other posts .... all for nothing.

    I've even tried contacting Sophos directly to ask them about it and my response was simply: "I am sorry but I can not provide you with assistance, you must use the forums ..."  (thanks a lot for the help, guys!)

    Is there ANYBODY out there who could possibly help me with this issue?  I keep hearing that Sophos is the software I should be using, so I'm fine to use it ... but I can't very well do that if I can't install it.

    HELP ... ANYONE ... PLEASE!!!

    :1003727
Reply
  • 0

    Like "rusty", I'm having the same problem.  I've tried on several occasions now to install the Mac Home Edition and I keep getting the same message:  "The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. Please check your network settings and click Continue again. "

    I've run and re-run my network diagnostics and all is fine.  I've turned off Airport and gone to a straight LAN connection.  And I've tried clicking on the Date/Time and going back as recommended in other posts .... all for nothing.

    I've even tried contacting Sophos directly to ask them about it and my response was simply: "I am sorry but I can not provide you with assistance, you must use the forums ..."  (thanks a lot for the help, guys!)

    Is there ANYBODY out there who could possibly help me with this issue?  I keep hearing that Sophos is the software I should be using, so I'm fine to use it ... but I can't very well do that if I can't install it.

    HELP ... ANYONE ... PLEASE!!!

    :1003727
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