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Clean up option

Caroline

Quaranting Manager has found 3 threats. It indicates "Cleanup" for all 3 under the "Action Available" column.  However, when I click on the lock and enter my password to access and make changes in the options at the bottom, only the "Clear List" option is available to click on.  The "Clean up Threat" (and the "Reveal in Finder") option is grey-ed out and I cannot choose them.  It would seem that I would want to have the 3 threats cleaned up.  How can I do that.  Or is it that they have already been cleaned up and all I have to do is "clear from list"?  I'm confused.

:1014287


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    Thanks.  Your screenshot shows all of the IDE files listed that are then used in the scan (and the file names look a lot like the viruses).  Ignore them and look below the scan summary (example screenshot below).  As the video showed you may have to click through a couple of scan logs (left-hand side of Console) to locate the log that shows the full path.

    2013-11-12_20-35-30.png

    :1014401

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Thanks.  Your screenshot shows all of the IDE files listed that are then used in the scan (and the file names look a lot like the viruses).  Ignore them and look below the scan summary (example screenshot below).  As the video showed you may have to click through a couple of scan logs (left-hand side of Console) to locate the log that shows the full path.

    2013-11-12_20-35-30.png

    :1014401

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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