Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Clean up option

Quaranting Manager has found 3 threats. It indicates "Cleanup" for all 3 under the "Action Available" column.  However, when I click on the lock and enter my password to access and make changes in the options at the bottom, only the "Clear List" option is available to click on.  The "Clean up Threat" (and the "Reveal in Finder") option is grey-ed out and I cannot choose them.  It would seem that I would want to have the 3 threats cleaned up.  How can I do that.  Or is it that they have already been cleaned up and all I have to do is "clear from list"?  I'm confused.

:1014287


This thread was automatically locked due to age.
Parents
  • Thanks - very helpful.  The screenshot you posted shows that the file detected is in Time Machine and multiple backups.  This requires manual cleanup.  Watch the video below to see what to do for files detected in Time Machine.  Post back how you get on and whether the video was useful.

    :1014377
Reply
  • Thanks - very helpful.  The screenshot you posted shows that the file detected is in Time Machine and multiple backups.  This requires manual cleanup.  Watch the video below to see what to do for files detected in Time Machine.  Post back how you get on and whether the video was useful.

    :1014377
Children
No Data