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Clean up option

Quaranting Manager has found 3 threats. It indicates "Cleanup" for all 3 under the "Action Available" column.  However, when I click on the lock and enter my password to access and make changes in the options at the bottom, only the "Clear List" option is available to click on.  The "Clean up Threat" (and the "Reveal in Finder") option is grey-ed out and I cannot choose them.  It would seem that I would want to have the 3 threats cleaned up.  How can I do that.  Or is it that they have already been cleaned up and all I have to do is "clear from list"?  I'm confused.

:1014287


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  • You are so helpful rukus.  I really appreciate it.  By doing what you told me to do, indeed I could click on "Clean Up Threat".  However, I got a "Cleanup Failed" on two of the three threats.  What does that mean?  Any suggestions?

    (Haven't yet gotten around to trying your Sophos stalling instructions)   --hatual

    Screen Shot 2013-11-12 at 10.35.39 AM.png

    :1014341
Reply
  • You are so helpful rukus.  I really appreciate it.  By doing what you told me to do, indeed I could click on "Clean Up Threat".  However, I got a "Cleanup Failed" on two of the three threats.  What does that mean?  Any suggestions?

    (Haven't yet gotten around to trying your Sophos stalling instructions)   --hatual

    Screen Shot 2013-11-12 at 10.35.39 AM.png

    :1014341
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