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Scan will not complete

waay2kool

I have the Sophos Anti Virus software.  I am on a mac running OS 10.9.4.  It completed 1 scan around a month or so ago and then will not complete any more scans.  It comes up with an error message saying scan cannot be completed.  

:1018781


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    As well, I'm having this issue. I'm running Mac OS X 10.9.4 and using SophosVersion 9.0.11-Threat detection engine: 3.51.0. Initiall I ran a scan that detected three malware on the Mac and peripheral storage devices. I attempted using the "fix-it" button but none of the malware files was removed, so I followed the file trail and removed some files.

    Before I did this I followed the recommended action of stopping the "Live Protection".

    As I navigated through "Finder" and removed some files, there were files in which the trail was not evident past a point. 

    While trying to finish the removal I noted the Sophos was scanning and went to turn off the scan.

    The scan would not stop when the "stop scan" prompt was used.

    The scan is still stuck at 3/4 of the way through the full scan and there is not a lot I can do except unintstall the Sophos file and re-install, maybe.

    Can someone advise on how to uninstall the Spohos software and reinstall in the correct manner? 

    I've had issues uninstalling antivirus software in the past and the files left behind on an :unofficial" uninstall cause more issues.

    :1018985
Reply
  • 0

    As well, I'm having this issue. I'm running Mac OS X 10.9.4 and using SophosVersion 9.0.11-Threat detection engine: 3.51.0. Initiall I ran a scan that detected three malware on the Mac and peripheral storage devices. I attempted using the "fix-it" button but none of the malware files was removed, so I followed the file trail and removed some files.

    Before I did this I followed the recommended action of stopping the "Live Protection".

    As I navigated through "Finder" and removed some files, there were files in which the trail was not evident past a point. 

    While trying to finish the removal I noted the Sophos was scanning and went to turn off the scan.

    The scan would not stop when the "stop scan" prompt was used.

    The scan is still stuck at 3/4 of the way through the full scan and there is not a lot I can do except unintstall the Sophos file and re-install, maybe.

    Can someone advise on how to uninstall the Spohos software and reinstall in the correct manner? 

    I've had issues uninstalling antivirus software in the past and the files left behind on an :unofficial" uninstall cause more issues.

    :1018985
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