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Scan will not complete

waay2kool

I have the Sophos Anti Virus software.  I am on a mac running OS 10.9.4.  It completed 1 scan around a month or so ago and then will not complete any more scans.  It comes up with an error message saying scan cannot be completed.  

:1018781


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    I am having the same problem.  My IOS is 10.9.4 and my SAV version is 9.1.5.  I started with "Scan this Mac" yesterday at 1:00 p.m., and it's now 9:30 a.m. and still running.  There is no progress bar, just a spiraling bar with "calculating..." under it.  Not getting any error messages.  The Console log has over 4000 messages on this scan so far, so it seems to not be stuck, but I'm not privy to desciphering what the log is showing.  Is this the way SAV is supposed to work?

    :1018973
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  • 0

    I am having the same problem.  My IOS is 10.9.4 and my SAV version is 9.1.5.  I started with "Scan this Mac" yesterday at 1:00 p.m., and it's now 9:30 a.m. and still running.  There is no progress bar, just a spiraling bar with "calculating..." under it.  Not getting any error messages.  The Console log has over 4000 messages on this scan so far, so it seems to not be stuck, but I'm not privy to desciphering what the log is showing.  Is this the way SAV is supposed to work?

    :1018973
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