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Scan will not complete

I have the Sophos Anti Virus software. I am on a mac running OS 10.9.4. It completed 1 scan around a month or so ago and then will not complete any more scans. It comes up with an error message saying scan cannot be completed.

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0 ruckus over 10 years ago

You don't mention which version of SAV for Mac you have which would help give a more precise answer. However I would say:

Step 1:

I'd recommend, if you don't already have it install, upgrading to v9.1...

openforum.sophos.com/.../Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

...as that's the last version and has several fixes etc. It's not been releases to home users yet so you'll have to download and install in manually at the moment.

Once you're on v9.1 test the scan again and see if you experience the problem again.

Step 2:

If the issue is still present you should look in Console for the scan log (for the type of scan you are running) and see what is logged. The thread below explains where the logs are...

http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

Step 3:

Tip: If you are running a 'Scan This Mac' scan you should set up a custom scan and see if that has the same problem.

Scans explained in SAV for Mac: https://www.youtube.com/watch?v=j3SUJFozC2Q
:1018809

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0 ruckus over 10 years ago

You don't mention which version of SAV for Mac you have which would help give a more precise answer. However I would say:

Step 1:

I'd recommend, if you don't already have it install, upgrading to v9.1...

openforum.sophos.com/.../Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

...as that's the last version and has several fixes etc. It's not been releases to home users yet so you'll have to download and install in manually at the moment.

Once you're on v9.1 test the scan again and see if you experience the problem again.

Step 2:

If the issue is still present you should look in Console for the scan log (for the type of scan you are running) and see what is logged. The thread below explains where the logs are...

http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

Step 3:

Tip: If you are running a 'Scan This Mac' scan you should set up a custom scan and see if that has the same problem.

Scans explained in SAV for Mac: https://www.youtube.com/watch?v=j3SUJFozC2Q
:1018809

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Scan will not complete

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