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Sophos is not working

So I've updated sophos AV to 9.0.11 on my MacBook Pro running 0S 10.9.4 however I keep receiving a message regularly stating that sophos is not running/working.
It will also not complete a scan this mac and regularly stops /freezes and I'm worries that my mac is not protected or is receiving viruses. Please can someone help?

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0 DiederikvdS over 10 years ago

Pity Sophos themselves are not providing any solution. Quite clearly we're not alone. Something is not working and it prevents me from being the enthousiastic promotor of Sophos now.
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0 DiederikvdS over 10 years ago

Pity Sophos themselves are not providing any solution. Quite clearly we're not alone. Something is not working and it prevents me from being the enthousiastic promotor of Sophos now.
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Sophos is not working

Submitted a Tech Support Case lately from the Support Portal?