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Yesterday Sophos identified the troj/bredo-ajr threat. It has been cleaning it up for almost 24 hours. Is this normal? Should I let it continue?
This morning a second threat, troj/invo-zip, was identified. Sophos is working on that at well. Thanks for your help!
I moved a Windows .exe file from a folder on my Desktop to the Desktop itself and got this...
Hence the 'original path' shows where the file was coming from as the on-access detected it. The 'Path and Filename' shows where I was moving it to.
With detections involving emails there should be (generally) no problem deleting the file but if the mail app is syncing with a webmail account the files can keep coming back. If cleanup is failing it could be that the item no longer exists (the 'Reveal in Finder' button may help here).
I'd suggest logging into your email account via a browser, deleting the contents of the spam/junk folders. Ensure you check for spam folders other than the main ones as Gmail, for example, has a 'Bin', 'Junk email', '[IMAP]Archived', and '[IMAP]SPAM' and the mails can be spread around.
Once that's done I'd clear the quarantine manager list (not cleanup) and re-scan to see what comes back.
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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
I moved a Windows .exe file from a folder on my Desktop to the Desktop itself and got this...
Hence the 'original path' shows where the file was coming from as the on-access detected it. The 'Path and Filename' shows where I was moving it to.
With detections involving emails there should be (generally) no problem deleting the file but if the mail app is syncing with a webmail account the files can keep coming back. If cleanup is failing it could be that the item no longer exists (the 'Reveal in Finder' button may help here).
I'd suggest logging into your email account via a browser, deleting the contents of the spam/junk folders. Ensure you check for spam folders other than the main ones as Gmail, for example, has a 'Bin', 'Junk email', '[IMAP]Archived', and '[IMAP]SPAM' and the mails can be spread around.
Once that's done I'd clear the quarantine manager list (not cleanup) and re-scan to see what comes back.
- - - - - - - - - - - -
Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
