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Impossible to install Sophos AntiVirus Mac

kantx

Downloaded Sophos Mac 

Launched install

End of install : message : Install failed

To gain time :

- no there is no other antivirus or previous Sophos installed

- no there is no Little Snitch

I'm on 10.9.3

:1016351


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  • 0

    PS I checked, and there is no crash report for InstallationDeployer from today. I have appended the last crash report for it (from 9-24-14), for what that's worth.

    Process: InstallationDeployer [31617]
    Path: /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/InstallationDeployer
    Identifier: InstallationDeployer
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: InstallationDeployer [31615]

    Date/Time: 2014-09-29 23:25:44.342 -0700
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Anonymous UUID: 19ED2F2D-C8D2-4C71-B55C-5377A4F917B7

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 ??? 000000000000000000 0 + 0
    1 libobjc.A.dylib 0x00007fff80f57ff1 call_load_methods + 162
    2 libobjc.A.dylib 0x00007fff80f57d31 load_images + 220
    3 dyld 0x00007fff5fc03166 dyld::notifySingle(dyld_image_states, ImageLoader const*) + 344
    4 dyld 0x00007fff5fc0bced ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 221
    5 dyld 0x00007fff5fc0bdb6 ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 58
    6 dyld 0x00007fff5fc0211a dyld::initializeMainExecutable() + 133
    7 dyld 0x00007fff5fc06996 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 2993
    8 dyld 0x00007fff5fc016de dyldbootstrap::start(macho_header const*, int, char const**, long) + 811
    9 dyld 0x00007fff5fc01052 _dyld_start + 42

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x000000015b9c5c00 rcx: 0x00007fffffe00080 rdx: 0x00007fff700bc3f4
    rdi: 0x000000015b9518d4 rsi: 0x00007fff834fe1e0 rbp: 0x00007fff5fbfd930 rsp: 0x00007fff5fbfd918
    r8: 0x0000000000000000 r9: 0x00000001001fc0a4 r10: 0x000000000000000f r11: 0x0000000000000000
    r12: 0x0000000100110ff0 r13: 0x0000000000000000 r14: 0x000000015b9517fa r15: 0x0000000000000001
    rip: 0x0000000000000000 rfl: 0x0000000000010206 cr2: 0x0000000000000000

    Binary Images:
    0x15b844000 - 0x15b9baff7 +InstallationDeployer ??? (???) <0D128291-DD40-37CD-B7D3-E98F1946FED4> /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/InstallationDeployer
    0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
    0x7fff805b2000 - 0x7fff805b7fff libGIF.dylib ??? (???) <3BAD0DE8-8151-68B0-2244-A4541C738972> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff805b8000 - 0x7fff805cefef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff80790000 - 0x7fff8079ffef com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    [... lines deleted here as could not send with full report "Message cannot exceed 20,000 characters")]

    System Profile:
    Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 8 GB, SMC 1.42f4
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 2 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: Ethernet, Ethernet, en0
    Network Service: Parallels Shared Networking Adapter #0, Ethernet, vnic0
    Serial ATA Device: Samsung SSD 840 EVO 1TB, 931.51 GB
    Serial ATA Device: MAT**bleep**ADVD-R UJ-868
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 / 4

    :1019403
Reply
  • 0

    PS I checked, and there is no crash report for InstallationDeployer from today. I have appended the last crash report for it (from 9-24-14), for what that's worth.

    Process: InstallationDeployer [31617]
    Path: /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/InstallationDeployer
    Identifier: InstallationDeployer
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: InstallationDeployer [31615]

    Date/Time: 2014-09-29 23:25:44.342 -0700
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Anonymous UUID: 19ED2F2D-C8D2-4C71-B55C-5377A4F917B7

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 ??? 000000000000000000 0 + 0
    1 libobjc.A.dylib 0x00007fff80f57ff1 call_load_methods + 162
    2 libobjc.A.dylib 0x00007fff80f57d31 load_images + 220
    3 dyld 0x00007fff5fc03166 dyld::notifySingle(dyld_image_states, ImageLoader const*) + 344
    4 dyld 0x00007fff5fc0bced ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 221
    5 dyld 0x00007fff5fc0bdb6 ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 58
    6 dyld 0x00007fff5fc0211a dyld::initializeMainExecutable() + 133
    7 dyld 0x00007fff5fc06996 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 2993
    8 dyld 0x00007fff5fc016de dyldbootstrap::start(macho_header const*, int, char const**, long) + 811
    9 dyld 0x00007fff5fc01052 _dyld_start + 42

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x000000015b9c5c00 rcx: 0x00007fffffe00080 rdx: 0x00007fff700bc3f4
    rdi: 0x000000015b9518d4 rsi: 0x00007fff834fe1e0 rbp: 0x00007fff5fbfd930 rsp: 0x00007fff5fbfd918
    r8: 0x0000000000000000 r9: 0x00000001001fc0a4 r10: 0x000000000000000f r11: 0x0000000000000000
    r12: 0x0000000100110ff0 r13: 0x0000000000000000 r14: 0x000000015b9517fa r15: 0x0000000000000001
    rip: 0x0000000000000000 rfl: 0x0000000000010206 cr2: 0x0000000000000000

    Binary Images:
    0x15b844000 - 0x15b9baff7 +InstallationDeployer ??? (???) <0D128291-DD40-37CD-B7D3-E98F1946FED4> /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/InstallationDeployer
    0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
    0x7fff805b2000 - 0x7fff805b7fff libGIF.dylib ??? (???) <3BAD0DE8-8151-68B0-2244-A4541C738972> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff805b8000 - 0x7fff805cefef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff80790000 - 0x7fff8079ffef com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    [... lines deleted here as could not send with full report "Message cannot exceed 20,000 characters")]

    System Profile:
    Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 8 GB, SMC 1.42f4
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 2 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: Ethernet, Ethernet, en0
    Network Service: Parallels Shared Networking Adapter #0, Ethernet, vnic0
    Serial ATA Device: Samsung SSD 840 EVO 1TB, 931.51 GB
    Serial ATA Device: MAT**bleep**ADVD-R UJ-868
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 / 4

    :1019403
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