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Impossible to install Sophos AntiVirus Mac

Downloaded Sophos Mac 

Launched install

End of install : message : Install failed

To gain time :

- no there is no other antivirus or previous Sophos installed

- no there is no Little Snitch

I'm on 10.9.3

:1016351


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Parents
  • From the developer of the core installer:


    On Dec 6 at 13:58:41 the installer appears to have crashed during an update. It crashed during the creation of a copy of the installer in the "/Library/Application Support/Sophos/he/" directory. We call this copy the "Receipt". The updates then proceeded to fail on each update because of a corrupt "Receipt".

    If you remove the "Receipt" as in the following line, a clean install will be performed and updating should work again. Run this command:

         sudo rm -R "/Library/Application Support/Sophos/he"

    You may find a crash report for the InstallationDeployer executable with a Dec 6th date that could give us more information as to the cause of the crash.

    You can see the crash reports in the Console application under the "User Diagnostic Reports" or "System Diagnostic Reports". These files are at "~/Library/Logs/DiagnosticReports" and "/Library/Logs/DiagnosticReports".


    Hope that helps.

    :1016451

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • From the developer of the core installer:


    On Dec 6 at 13:58:41 the installer appears to have crashed during an update. It crashed during the creation of a copy of the installer in the "/Library/Application Support/Sophos/he/" directory. We call this copy the "Receipt". The updates then proceeded to fail on each update because of a corrupt "Receipt".

    If you remove the "Receipt" as in the following line, a clean install will be performed and updating should work again. Run this command:

         sudo rm -R "/Library/Application Support/Sophos/he"

    You may find a crash report for the InstallationDeployer executable with a Dec 6th date that could give us more information as to the cause of the crash.

    You can see the crash reports in the Console application under the "User Diagnostic Reports" or "System Diagnostic Reports". These files are at "~/Library/Logs/DiagnosticReports" and "/Library/Logs/DiagnosticReports".


    Hope that helps.

    :1016451

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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