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Can't Uninstall Sophos

lizziejane

I want to uninstall Sophos Free edition but I don't have the removal application tool on my computer anymore.

Is there somewhere I can download the removal tool from?

Or another way I can remove it?

:1016283


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  • 0

    So if you search in Spotlight the uninstaller doesn't appear...

    8_remove.png

    It could be that the version you have installed is not the Home Edition and hence the uninstaller is in a location not indexed by Spotlight.  If so you can locate the uninstaller through Finder and browser to the /Library/Sophos Anti-Virus/ folder, then run the Remove Sophos Anti-Virus.pkg file.  The same problem occurs with users of the non Home Edition who try to upgrade to v9 and there is a video in this thread, second post, that explains how to locate the uninstaller (if you're still unable to locate it).

    Hopefully one of those two ideas resolves the problem?

    :1016313

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    So if you search in Spotlight the uninstaller doesn't appear...

    8_remove.png

    It could be that the version you have installed is not the Home Edition and hence the uninstaller is in a location not indexed by Spotlight.  If so you can locate the uninstaller through Finder and browser to the /Library/Sophos Anti-Virus/ folder, then run the Remove Sophos Anti-Virus.pkg file.  The same problem occurs with users of the non Home Edition who try to upgrade to v9 and there is a video in this thread, second post, that explains how to locate the uninstaller (if you're still unable to locate it).

    Hopefully one of those two ideas resolves the problem?

    :1016313

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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