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new to SOPHOS

math65

I recently installed SOPHOS for a MacBook Pro.  Now my computer cannot "find" my wireless printer.  It identifies the general category, but cannot find the specific model.  I read in the printer manual that virus software can interfere and the problem coincides with the installation.  Can someone tell me what to do?

:1015315


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    math65 wrote:

    should I have used my Mac admin password to get into step 2, the padlock? The latter doesn't make sense to me, but I'm "sure" that I was using the password that I created for SOPHOS.

    Yes.  To unlock an operating system panel you have to enter your admin password (not related to Sophos).  This is because you're trying to access options that only a super user should be able to change or switch on/off.  Doesn't matter if it's Sophos or the manu System Preferences panel - it's the same password only you know.

    math65 wrote:

    Before I proceed with your instructions, you need to know that I was able to print in Excel, which leads me to believe that the issue is, in fact, related to connecting to the internet. 

    That makes the problem far stranger.  You can send a print job to the printer from MS Excel but not the browser, is that it?  Along with the test mentioned above (still need those doing), have you tried different web browsers (Chrome, Firefox, Safari)?  Do they all fail?  What about different applications?

    math65 wrote:

    Also, when I run a scan, the result is that there are no threats, but issues.  How does a lay person find and interpret those issues?

    Watch this video: http://www.youtube.com/watch?v=zrYo_EJAusg

    :1015431
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  • 0
    math65 wrote:

    should I have used my Mac admin password to get into step 2, the padlock? The latter doesn't make sense to me, but I'm "sure" that I was using the password that I created for SOPHOS.

    Yes.  To unlock an operating system panel you have to enter your admin password (not related to Sophos).  This is because you're trying to access options that only a super user should be able to change or switch on/off.  Doesn't matter if it's Sophos or the manu System Preferences panel - it's the same password only you know.

    math65 wrote:

    Before I proceed with your instructions, you need to know that I was able to print in Excel, which leads me to believe that the issue is, in fact, related to connecting to the internet. 

    That makes the problem far stranger.  You can send a print job to the printer from MS Excel but not the browser, is that it?  Along with the test mentioned above (still need those doing), have you tried different web browsers (Chrome, Firefox, Safari)?  Do they all fail?  What about different applications?

    math65 wrote:

    Also, when I run a scan, the result is that there are no threats, but issues.  How does a lay person find and interpret those issues?

    Watch this video: http://www.youtube.com/watch?v=zrYo_EJAusg

    :1015431
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