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new to SOPHOS

math65

I recently installed SOPHOS for a MacBook Pro.  Now my computer cannot "find" my wireless printer.  It identifies the general category, but cannot find the specific model.  I read in the printer manual that virus software can interfere and the problem coincides with the installation.  Can someone tell me what to do?

:1015315


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  • 0

    Hello

    Thank you for your fast reply.  Since then, I printed your instructions from my desktop PC in order to try this morning.  The lock icon would not accept my password so I reset.  Is the same password used for everything related to SOPHOS or should I have used my Mac admin password to get into step 2, the padlock? The latter doesn't make sense to me, but I'm "sure" that I was using the password that I created for SOPHOS.

    Before I proceed with your instructions, you need to know that I was able to print in Excel, which leads me to believe that the issue is, in fact, related to connecting to the internet.  Please let me know if you agree.

    Also, when I run a scan, the result is that there are no threats, but issues.  How does a lay person find and interpret those issues?

    Thank you

    :1015397
Reply
  • 0

    Hello

    Thank you for your fast reply.  Since then, I printed your instructions from my desktop PC in order to try this morning.  The lock icon would not accept my password so I reset.  Is the same password used for everything related to SOPHOS or should I have used my Mac admin password to get into step 2, the padlock? The latter doesn't make sense to me, but I'm "sure" that I was using the password that I created for SOPHOS.

    Before I proceed with your instructions, you need to know that I was able to print in Excel, which leads me to believe that the issue is, in fact, related to connecting to the internet.  Please let me know if you agree.

    Also, when I run a scan, the result is that there are no threats, but issues.  How does a lay person find and interpret those issues?

    Thank you

    :1015397
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