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new to SOPHOS

math65

I recently installed SOPHOS for a MacBook Pro.  Now my computer cannot "find" my wireless printer.  It identifies the general category, but cannot find the specific model.  I read in the printer manual that virus software can interfere and the problem coincides with the installation.  Can someone tell me what to do?

:1015315


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    I would have thought firewall would be more likely to cause a problem (blocking connections).  However it could be SAV.  Test by disabling on-access and web protection.

    Note:  You can disable one option at a time and re-test if you want to narrow down the cause.

    1. Open 'Preferences' from the shield.
      2014-01-08_15-54-46.png

    2. On the on-access scanner tab authenticate with the padlock.
      2014-01-08_15-55-27.png

    3. Click the 'Stop Scanning' button.
      2014-01-08_15-55-57.png

    4. Optional: Re-test connection to printer.  Carry on if it still fails.

    5. On the 'Web Protection' tab slide one option to 'Off'.
      2014-01-08_15-56-39.png

    6. Optional: Re-test connection to printer.  Carry on if it still fails.

    7. Slide the second option to 'Off'.
      2014-01-08_15-56-39b.png

    8. Test connection to printer.

    If you're still having problem remove SAV from the computer and reboot to get it out of the way completely and re-test.

    If disabling one or more of the options allow the Mac to connect to the printer knowing what feature caused the problem will be important.

    :1015327
Reply
  • 0

    I would have thought firewall would be more likely to cause a problem (blocking connections).  However it could be SAV.  Test by disabling on-access and web protection.

    Note:  You can disable one option at a time and re-test if you want to narrow down the cause.

    1. Open 'Preferences' from the shield.
      2014-01-08_15-54-46.png

    2. On the on-access scanner tab authenticate with the padlock.
      2014-01-08_15-55-27.png

    3. Click the 'Stop Scanning' button.
      2014-01-08_15-55-57.png

    4. Optional: Re-test connection to printer.  Carry on if it still fails.

    5. On the 'Web Protection' tab slide one option to 'Off'.
      2014-01-08_15-56-39.png

    6. Optional: Re-test connection to printer.  Carry on if it still fails.

    7. Slide the second option to 'Off'.
      2014-01-08_15-56-39b.png

    8. Test connection to printer.

    If you're still having problem remove SAV from the computer and reboot to get it out of the way completely and re-test.

    If disabling one or more of the options allow the Mac to connect to the printer knowing what feature caused the problem will be important.

    :1015327
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