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FTP doesn't work under Mavericks with Chrome or Firefox with the latest Sophos AV for Mac

gadget37

I have been trying to find a setting which enables URLs like:

ftp://ftp.mozilla.org/

in Firefox or Chrome.  This has been disabled by Sophos recently, or Sophos in combination with Mavericks.  If I uninstall Sophos AV then ftp works as expected.

What happens is that the browser hangs waiting for something.

ftp still works using:

Yummy FTP (third party client)

Command Line Interface in Terminal

Finder

... but using Firefox or Chrome was useful to me.

Any idea why this has happened and whether there is a fix?

:1014923


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  • 0

    Some limited success.

    By looking in Preferences / Web Protection (which is switched off), there is an "allowed websites" section.  If I add the IP address of the ftp server in there then it all works OK.  If I put in ftp.mozilla.org it does not work.

    :1014925
  • 0

    Yep, I can recreate this, and on Mountain Lion too.

    This is a known defect and it's scheduled to be fixed in a future release.  Best guess at the moment is possibly Jan/Feb 2014 time - so maybe only a few months away.

    Workarounds available:

    • Use Safari.  Safari seems to allow the ftp connection (it allows you to connect as guest to ftp://ftp.mozilla.org/ and then opens a window).
    • Enter the IP address of the ftp://ftp.mozilla.org/ server you're connecting to in the 'Allowed Sites' tab under 'Web Protection' in Preferences.
    • Disable Web Protection until issue is fixed when using this address (i.e., you don't necessarily have to keep it off all of the time when doing other things).  You will still benefit from on-access/on-demand scanning when Web Protection is switched off.
    :1014931
  • 0

    Thanks for the response!  I can confirm that disabling the protection for web works and that will help as an intermediate work-around until there is a better fix available!

    :1015025