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Streaming video is blocked

ellenbrodsky

Hi, all,

Starting about six weeks ago, I've been unable to watch videos from a mainstream news site. The ad at the beginning plays, then it starts buffering, the video may play for as long as 30 seconds, then I get a message saying, 

"Sorry, we were unable to play the media you selected. Please try again, or select alternate media.

Error encountered: Stream not found"

Even though I have entered the site as an "allowed" site. It will work if I turn off the web protection. But it's kind of a pain to keep turning it off and on. Plus, I'm afraid I'll disable the protection and then forget to turn it on again... which I've actually already done. I have Maverick OS. FYI, I use  Sophos on my older Mac, which has Snow Leopard, and I do not have this problem.

:1016381


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  • 0
    RobA wrote:

    I can confirm that I have the issue with 3 browsers; Chrome, Firefox, and Safari. On all 3, turning off Web Protection allowed the video to work correctly. Download speed tested to 1.25Mbps. ISP is ATT. I have the same issue on my wife's Mac.

    Rob

    Thanks Rob!

    @All: Anyone else willing to provide some results so we can build up a better picture?

    :1017889

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    RobA wrote:

    I can confirm that I have the issue with 3 browsers; Chrome, Firefox, and Safari. On all 3, turning off Web Protection allowed the video to work correctly. Download speed tested to 1.25Mbps. ISP is ATT. I have the same issue on my wife's Mac.

    Rob

    Thanks Rob!

    @All: Anyone else willing to provide some results so we can build up a better picture?

    :1017889

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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