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Streaming video is blocked

ellenbrodsky

Hi, all,

Starting about six weeks ago, I've been unable to watch videos from a mainstream news site. The ad at the beginning plays, then it starts buffering, the video may play for as long as 30 seconds, then I get a message saying, 

"Sorry, we were unable to play the media you selected. Please try again, or select alternate media.

Error encountered: Stream not found"

Even though I have entered the site as an "allowed" site. It will work if I turn off the web protection. But it's kind of a pain to keep turning it off and on. Plus, I'm afraid I'll disable the protection and then forget to turn it on again... which I've actually already done. I have Maverick OS. FYI, I use  Sophos on my older Mac, which has Snow Leopard, and I do not have this problem.

:1016381


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  • 0

    I can't reproduce using Mavericks (10.9.3) and SAV 9-0-8; using a direct internet connection.

    Examining the pcap dump doesn't indicate the issue.  It does show that the swf video is downloaded four times; each time it completes downloading one it opens a new connection, closes the old, and grabs it again.  It appears that the video is downloaded in full (the last packet is not 1440 bytes in length).  There's no obvious reason why the SWF player might be doing this.

    I used traffic shaping tools to emulate a slow and high-latency network; and was still able to view videos on Fox News  :(

    I'm obviously missing some important step; but as far as I can tell my system is configured the same as yours.  Do you see some important configuration step I've missed?

    :1017731
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  • 0

    I can't reproduce using Mavericks (10.9.3) and SAV 9-0-8; using a direct internet connection.

    Examining the pcap dump doesn't indicate the issue.  It does show that the swf video is downloaded four times; each time it completes downloading one it opens a new connection, closes the old, and grabs it again.  It appears that the video is downloaded in full (the last packet is not 1440 bytes in length).  There's no obvious reason why the SWF player might be doing this.

    I used traffic shaping tools to emulate a slow and high-latency network; and was still able to view videos on Fox News  :(

    I'm obviously missing some important step; but as far as I can tell my system is configured the same as yours.  Do you see some important configuration step I've missed?

    :1017731
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