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Streaming video is blocked

ellenbrodsky

Hi, all,

Starting about six weeks ago, I've been unable to watch videos from a mainstream news site. The ad at the beginning plays, then it starts buffering, the video may play for as long as 30 seconds, then I get a message saying, 

"Sorry, we were unable to play the media you selected. Please try again, or select alternate media.

Error encountered: Stream not found"

Even though I have entered the site as an "allowed" site. It will work if I turn off the web protection. But it's kind of a pain to keep turning it off and on. Plus, I'm afraid I'll disable the protection and then forget to turn it on again... which I've actually already done. I have Maverick OS. FYI, I use  Sophos on my older Mac, which has Snow Leopard, and I do not have this problem.

:1016381


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  • 0
    • Does that video fail right now?

    Yes, it still fails when I try to watch it on FoxNews.com.

    • Do all the videos always fail or do they sometimes work and sometimes do not?

    All the Fox News videos fail unless I disable the web protection. I can watch other videos online though, without problems.

    • Are you using a different browser than Safari?

    I have tried it in both Safari and Firefox and they both fail unless the web protection is turned off.

    • What OS X version are you using?

    I'm usiing 10.9.2

    • What Sophos Anti-Virus version are you running?

    This computer with the problem has Sophos 9.0.8 My older Mac, with Snow Leopard, is running an older Sophos version (8 something) and the videos work fine.

    • Are there any other http traffic filtering software installed on the computer?  Maybe have a look in Applications.

    Not that I am aware of. I have never installed any. I didn't see any in Applications, either.

    • If you consider your internet connection:  Are there any firewalls or proxies between your computer and the external internet connection?  Consider things that may be filtering network traffic.

    I don't think there are any firewalls. Also, I didn't have this problem until about six or eight weeks ago (I've not changed any configurations to my network since then). Plus, I do not have the problem on either my Windows desktop or my older MacBook Pro. I do have the problem when I'm on other networks with this computer.

    I was able to watch your video, streaming below.

    :1016399
Reply
  • 0
    • Does that video fail right now?

    Yes, it still fails when I try to watch it on FoxNews.com.

    • Do all the videos always fail or do they sometimes work and sometimes do not?

    All the Fox News videos fail unless I disable the web protection. I can watch other videos online though, without problems.

    • Are you using a different browser than Safari?

    I have tried it in both Safari and Firefox and they both fail unless the web protection is turned off.

    • What OS X version are you using?

    I'm usiing 10.9.2

    • What Sophos Anti-Virus version are you running?

    This computer with the problem has Sophos 9.0.8 My older Mac, with Snow Leopard, is running an older Sophos version (8 something) and the videos work fine.

    • Are there any other http traffic filtering software installed on the computer?  Maybe have a look in Applications.

    Not that I am aware of. I have never installed any. I didn't see any in Applications, either.

    • If you consider your internet connection:  Are there any firewalls or proxies between your computer and the external internet connection?  Consider things that may be filtering network traffic.

    I don't think there are any firewalls. Also, I didn't have this problem until about six or eight weeks ago (I've not changed any configurations to my network since then). Plus, I do not have the problem on either my Windows desktop or my older MacBook Pro. I do have the problem when I'm on other networks with this computer.

    I was able to watch your video, streaming below.

    :1016399
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