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Streaming video is blocked

ellenbrodsky

Hi, all,

Starting about six weeks ago, I've been unable to watch videos from a mainstream news site. The ad at the beginning plays, then it starts buffering, the video may play for as long as 30 seconds, then I get a message saying, 

"Sorry, we were unable to play the media you selected. Please try again, or select alternate media.

Error encountered: Stream not found"

Even though I have entered the site as an "allowed" site. It will work if I turn off the web protection. But it's kind of a pain to keep turning it off and on. Plus, I'm afraid I'll disable the protection and then forget to turn it on again... which I've actually already done. I have Maverick OS. FYI, I use  Sophos on my older Mac, which has Snow Leopard, and I do not have this problem.

:1016381


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Parents
  • 0

    I've just tested now and it seems to work OK.  Can you check what I did is the same as you...

    • Does that video fail right now?
    • Do all the videos always fail or do they sometimes work and sometimes do not?
    • Are you using a different browser than Safari?  Does one browser work and another does not (if you can test a few browsers - they do have their  own peculiarities - that would help).
    • What OS X version are you using?
    • What Sophos Anti-Virus version are you running?
    • Are there any other http traffic filtering software installed on the computer?  Maybe have a look in Applications.
    • If you consider your internet connection:  Are there any firewalls or proxies between your computer and the external internet connection?  Consider things that may be filtering network traffic.

    Just trying to think what may allow it to work here, but not for you.  Obviously you said if Web Protection is disabled it works fine, but that could mean there is an interaction with some other software or hardware that I won't have and hence I won't be able to recreate the issue.  Let me know as much info. as you can.

    :1016397

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    I've just tested now and it seems to work OK.  Can you check what I did is the same as you...

    • Does that video fail right now?
    • Do all the videos always fail or do they sometimes work and sometimes do not?
    • Are you using a different browser than Safari?  Does one browser work and another does not (if you can test a few browsers - they do have their  own peculiarities - that would help).
    • What OS X version are you using?
    • What Sophos Anti-Virus version are you running?
    • Are there any other http traffic filtering software installed on the computer?  Maybe have a look in Applications.
    • If you consider your internet connection:  Are there any firewalls or proxies between your computer and the external internet connection?  Consider things that may be filtering network traffic.

    Just trying to think what may allow it to work here, but not for you.  Obviously you said if Web Protection is disabled it works fine, but that could mean there is an interaction with some other software or hardware that I won't have and hence I won't be able to recreate the issue.  Let me know as much info. as you can.

    :1016397

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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