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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0

    Well, it turns out that the only thing "special" about my environment was version 9.0 of Sophos. When it was installed, it did not function. When 9.1 was made available yesterday, the "blockage" problems went away and I have functioning antivirus software.

    I just hope no one else has these "generic" problems; mine lasted over nine months, at least in my head.

    Thanks for making the solution available.

    :1018739
Reply
  • 0

    Well, it turns out that the only thing "special" about my environment was version 9.0 of Sophos. When it was installed, it did not function. When 9.1 was made available yesterday, the "blockage" problems went away and I have functioning antivirus software.

    I just hope no one else has these "generic" problems; mine lasted over nine months, at least in my head.

    Thanks for making the solution available.

    :1018739
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