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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0

    I will add my voice to the six pages of reportings of this problem. My particulars:

    Mac OS 10.9.4

    Sophos Home Version Mac 9..8

    Threat engine 3.50.1

    Threat data 4.98

    I have un/reinstalled numerous times (>5), have followed the little troubleshooting video, have rebooted. The problem remains:

    Error: Faled to get remote version at 14:01:20 18 August 2014

    Faled to authenticate at 14.01.29 18 August 2014

    Error: Could not contact primary server at 14.01 on 18 August 2014

    Access was denied.

    I too wonder if the preprogrammed login and password are correct. Sadly, there's no way to tell or fix since the fields are disabled.

    As I told our IT people, "free" anti-virus software that isn't working is worse in some ways than having no virus protection. And, good people from Sophos, I see threads on this same problem extending back over ONE YEAR! If it won't be supported, take it down. Thanks for any help.

    :1018729
Reply
  • 0

    I will add my voice to the six pages of reportings of this problem. My particulars:

    Mac OS 10.9.4

    Sophos Home Version Mac 9..8

    Threat engine 3.50.1

    Threat data 4.98

    I have un/reinstalled numerous times (>5), have followed the little troubleshooting video, have rebooted. The problem remains:

    Error: Faled to get remote version at 14:01:20 18 August 2014

    Faled to authenticate at 14.01.29 18 August 2014

    Error: Could not contact primary server at 14.01 on 18 August 2014

    Access was denied.

    I too wonder if the preprogrammed login and password are correct. Sadly, there's no way to tell or fix since the fields are disabled.

    As I told our IT people, "free" anti-virus software that isn't working is worse in some ways than having no virus protection. And, good people from Sophos, I see threads on this same problem extending back over ONE YEAR! If it won't be supported, take it down. Thanks for any help.

    :1018729
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