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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0
    I just installed the latest Sophos on my Mac Pro (10.9.2). I get the same update message. I uninstalled and reinstalled. Same thing. The log has: com.sophos.intercheck: Warning: Useful life of Sophos Anti-Virus has been exceeded com.sophos.intercheck: com.sophos.intercheck: Info: Exclusion: /Volumes/MacTM/ at 14:33 on 04 March 2014 com.sophos.intercheck: com.sophos.intercheck: Info: On-access scanner started at 14:33 on 04 March 2014 com.sophos.intercheck: com.sophos.autoupdate: Updating catalogue information at 14:34:01 04 March 2014 com.sophos.autoupdate: Catalogue updated at 14:34:03 04 March 2014 com.sophos.autoupdate: Error: Failed to get remote version at 14:34:03 04 March 2014 com.sophos.autoupdate: Error: Could not contact primary server at 14:34 on 04 March 2014 com.sophos.autoupdate: Access was denied
    :1016097
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  • 0
    I just installed the latest Sophos on my Mac Pro (10.9.2). I get the same update message. I uninstalled and reinstalled. Same thing. The log has: com.sophos.intercheck: Warning: Useful life of Sophos Anti-Virus has been exceeded com.sophos.intercheck: com.sophos.intercheck: Info: Exclusion: /Volumes/MacTM/ at 14:33 on 04 March 2014 com.sophos.intercheck: com.sophos.intercheck: Info: On-access scanner started at 14:33 on 04 March 2014 com.sophos.intercheck: com.sophos.autoupdate: Updating catalogue information at 14:34:01 04 March 2014 com.sophos.autoupdate: Catalogue updated at 14:34:03 04 March 2014 com.sophos.autoupdate: Error: Failed to get remote version at 14:34:03 04 March 2014 com.sophos.autoupdate: Error: Could not contact primary server at 14:34 on 04 March 2014 com.sophos.autoupdate: Access was denied
    :1016097
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