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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0

    Guys,

    I found a solution that works for me about the problem... Actually I looked at the Preferences / Auto Update settings in my Sophos Antivirus ... Found out that the Primary location is a Sophos server with a Loging/Password that cannot be changed even with admin rights... My logs showed "Authentication Error" ... Since I use it for several years, so I could only come to the conclusion that this login/password is either expired or account locked...

    What I did is to

    1- Unsinstall Sophos AV with the "Remove Sophos AV"utility that was installed with the soft

    2- Downloaded the latest version 9.x (the one I have is from Nov 2013).

    3- Re-install (no reboot required)

    4- Launch manually an auto update

    Work fine !!!

    I'm running OSX Mavericks

    Cheers

    ABCD

    :1015411
Reply
  • 0

    Guys,

    I found a solution that works for me about the problem... Actually I looked at the Preferences / Auto Update settings in my Sophos Antivirus ... Found out that the Primary location is a Sophos server with a Loging/Password that cannot be changed even with admin rights... My logs showed "Authentication Error" ... Since I use it for several years, so I could only come to the conclusion that this login/password is either expired or account locked...

    What I did is to

    1- Unsinstall Sophos AV with the "Remove Sophos AV"utility that was installed with the soft

    2- Downloaded the latest version 9.x (the one I have is from Nov 2013).

    3- Re-install (no reboot required)

    4- Launch manually an auto update

    Work fine !!!

    I'm running OSX Mavericks

    Cheers

    ABCD

    :1015411
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