Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 52 replies
  • Subscribers 6 subscribers
  • Views 163752 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for your help, but every time I try to install the Home Version I get yet another error: "An incompatible product is installed". My guess is that it is unable to update from the previous version of Sophos that I'm already running?

    :1014485
Reply
  • 0

    Thanks for your help, but every time I try to install the Home Version I get yet another error: "An incompatible product is installed". My guess is that it is unable to update from the previous version of Sophos that I'm already running?

    :1014485
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?