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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0

    Thanks for your reply! I tried what you suggested but unfortunately there's no change...still the error message "Could not contact primary server" whenever I try to update.

    Also in case you were wondering (if it helps at all) the error message I get when I check the Auto-Update log is:

    com.sophos.autoupdate: Error:    Could not contact primary server http://its-w2ks42.ur.rochester.edu/CIDs/S003/ESCOSX at 13:38 on 13 November 2013
    com.sophos.autoupdate:     Server was not available
    com.sophos.autoupdate:

    "Server was not available"...what does this mean?

    Thanks again for all your help.

    :1014451
Reply
  • 0

    Thanks for your reply! I tried what you suggested but unfortunately there's no change...still the error message "Could not contact primary server" whenever I try to update.

    Also in case you were wondering (if it helps at all) the error message I get when I check the Auto-Update log is:

    com.sophos.autoupdate: Error:    Could not contact primary server http://its-w2ks42.ur.rochester.edu/CIDs/S003/ESCOSX at 13:38 on 13 November 2013
    com.sophos.autoupdate:     Server was not available
    com.sophos.autoupdate:

    "Server was not available"...what does this mean?

    Thanks again for all your help.

    :1014451
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