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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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    Same issue here today. Have been using ver. 8 for about a year now and no issues until today. Cannot connect to the server for updates. Un-installed and installed ver. 9... same deal there... no updates. Anyone have an answer from Sophos about this?

    Thank you.

    :1013825
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  • 0

    Same issue here today. Have been using ver. 8 for about a year now and no issues until today. Cannot connect to the server for updates. Un-installed and installed ver. 9... same deal there... no updates. Anyone have an answer from Sophos about this?

    Thank you.

    :1013825
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