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Sophos Mac Anti-Virus Home Edition not updating

jelockwood1

I have the free Sophos Mac Home Edition installed on two Macs and it has been working fine for years. However today I notice both Macs are failing to update, they say 'Could not contact primary server'. I have working Internet connectivity as evidenced by my posting this message and I have even tried upgrading from version 8 to version 9 on one of the Macs, still no change.

I would guess either Sophos' server is down, or they have changed the address of the server without making sure the Mac software knows this (I have seen this happen before) or they have disabled the special login that Sophos Mac Home Edition uses to login to their server.

Is anyone else seeing a problem?

PS. How ironic, Sophos' own web forum spell-checker does not recognise the name Sophos. :smileywink:

:1013815


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  • 0

    I am having the same problem. I thought upgrading to 9.x would solve the problem. It did not. When it fails I get these errors as shown by the log contents below:

    com.sophos.autoupdate: Updating catalogue information at 22:24:42 18 October 2013
    com.sophos.autoupdate: Catalogue updated at 22:24:43 18 October 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 22:24:43 18 October 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 22:24 on 18 October 2013
    com.sophos.autoupdate: Access was denied
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 22:25:01 18 October 2013
    com.sophos.autoupdate: Catalogue updated at 22:25:01 18 October 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 22:25:01 18 October 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 22:25 on 18 October 2013
    com.sophos.autoupdate: Access was denied
    com.sophos.autoupdate:

    This has to be fixed pronto.

    :1013819
Reply
  • 0

    I am having the same problem. I thought upgrading to 9.x would solve the problem. It did not. When it fails I get these errors as shown by the log contents below:

    com.sophos.autoupdate: Updating catalogue information at 22:24:42 18 October 2013
    com.sophos.autoupdate: Catalogue updated at 22:24:43 18 October 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 22:24:43 18 October 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 22:24 on 18 October 2013
    com.sophos.autoupdate: Access was denied
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 22:25:01 18 October 2013
    com.sophos.autoupdate: Catalogue updated at 22:25:01 18 October 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 22:25:01 18 October 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 22:25 on 18 October 2013
    com.sophos.autoupdate: Access was denied
    com.sophos.autoupdate:

    This has to be fixed pronto.

    :1013819
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