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System hangs on shutdown

LDMartin1959 over 13 years ago

I have a new iMac running the latest version of Lion. Since installing Sophos the system hangs when I try to shut down. The desktop clears, I get the grey shut down screen, and there it stays. Is anyone else having this issue? If so, what is the solution?

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0 Agile over 13 years ago

This is the first I've heard of this issue. Does it happen every time? Do you have external drives/networks hooked up to your Mac?
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0 LDMartin1959 over 13 years ago

Yes, and yes. It happens everytime and I do have several external drives attached (both USB and Firewire).
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0 Agile over 13 years ago

Try ejecting/disconnecting the external drives first, and see if that fixes the issue; if it does, exclude those drives from on-access scanning and see if that also fixes the issue.
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0 LDMartin1959 over 13 years ago

Exclude them from on-access scanning? Doesn't that sorta defeat the purpose of real-time protection?
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0 Agile over 13 years ago

Yes; the purpose of this is to see if the culprit is the interaction between your external devices and the on-access scan.
Also, data on an external drive is not going to be malicious in a real-time way, unless it autolaunches somehow. Of course, if you regularly execute software off of an external drive, it should definitely be protected with the on-access scanner. For the rest, you can set up a scheduled scan (with archive scanning enabled, etc.) to do a full in-depth scan of all contents.
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0 LDMartin1959 over 13 years ago

Okay, I'll try that. I'm a bit slammed at the moment so it may take me a day or two to try it and get back to you.
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0 LDMartin1959 over 13 years ago

So far, it seems that ejecting the FW and USB drives is working.
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