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Issues detected but no threats found

milkman

After Sophos scanned my computer today no threats were found, but issues were detected. However, there was nothing to fix in my quaratine manager. How do I find out what the issues are, and how can I fix these issues?

:1012972


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    Kaide wrote:

    So...it seems at least the system seems clean enough?  Is this an error that the team can fix up, or is this just something that'll happen from what you can tell?

    Yep - no virus means the system is clean.  I guess Sophos could have chosen to not report them (hide them from being shown) but it's more honest and accurate to say 'there where a few files the scanner couldn't scan'.  I wouldn't put it pass some AV programmers to gloss over these things to avoid negative questions of perfectly reasonable behavior.

    There are always going to be files on the system that SAV can't fully read.  If it's encrypted then that's expect - who wants would truly want SAV to hack into personal files in the name of system safe (that's like the cops raiding your house once a week just to have a look around).  And if the scanner can't get into a 'corrupt' file (malformed file with the wrong headers, etc.) it isn't goes to be doing harm to the system - the OS wouldn't know how to use it either so it can't execute on its own.  Another application may use it (as it may know how to work with the format) but chances are it's not malware - and if it is then than program has to present itself properly to the OS so it can execute and SAV will be catching that with the real time scanner immediately.

    In a word - safe. 

    :1013140
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  • 0
    Kaide wrote:

    So...it seems at least the system seems clean enough?  Is this an error that the team can fix up, or is this just something that'll happen from what you can tell?

    Yep - no virus means the system is clean.  I guess Sophos could have chosen to not report them (hide them from being shown) but it's more honest and accurate to say 'there where a few files the scanner couldn't scan'.  I wouldn't put it pass some AV programmers to gloss over these things to avoid negative questions of perfectly reasonable behavior.

    There are always going to be files on the system that SAV can't fully read.  If it's encrypted then that's expect - who wants would truly want SAV to hack into personal files in the name of system safe (that's like the cops raiding your house once a week just to have a look around).  And if the scanner can't get into a 'corrupt' file (malformed file with the wrong headers, etc.) it isn't goes to be doing harm to the system - the OS wouldn't know how to use it either so it can't execute on its own.  Another application may use it (as it may know how to work with the format) but chances are it's not malware - and if it is then than program has to present itself properly to the OS so it can execute and SAV will be catching that with the real time scanner immediately.

    In a word - safe. 

    :1013140
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