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quarantine manager

gladius

none of the instructions for moving threats to the custom scan list work for me. Don't know where to go from here.

The files listed appear to be Windows files; I am on a Mac. 

:23543


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  • 0

    I am experiencing the same problem.  Because of the flashback trojan, I recently downloaded Sophos for Mac.  My Snow Leopard systems were clean, but Lion displayed one threat, Troj/Agent-UZL, targeting Windows.  I have searched my computer for the path and filename (Invoice_ID31534.zip) and can find it nowhere.  Allegedly, it is located in "Library/Containers," though no library Containers folder exists.  Furthermore, none of the "Clean up manually" option tabs that are supposed open with a custom scan do so.

    Clearly, I'm a neophyte, but I suspect this is a false positive.  Nevertheless, before I "Clear from List," I'd like to hear from the boffins.

    :23545
  • 0

    Hello,

    please note that Sophos Anti-Virus for Mac HE has a dedicated board at FreeTalk, that's where you should post your questions.

    Christian

    :23565
  • 0

    Thank you Sandy.

    I was finally able to locate and remediate the Trojan manually.  The system files where the malware .zip file resided were hidden.  Once I ran the required command in Terminal, I was able to access these folders and eliminate the malware.

    Charles

    :23579