Hello all,
I recently installed the "Virus Removal Tool" after a bit of a scare about RootKits and had no issues, it ran, found and flagged a couple of files it didn't like and all was 'good'.
I had a 'funny' issue the last time I ran the previous version (2.4) - my User Profile' could not be found when logging on again to the PC, I hard rebooted the machine and logged on without any more problems and forgot the issue!
On Monday of this week I started the tool and it reported an update (version 2.5) needed to be installed - which I did - then started a scan. I cancelled the scan after a few minutes to Update a graphics driver, after this ended I logged off the PC and logged on again - only to find that my profile was gone again. In fact my whole User ('David') folder was missing entirely!
I did a recovery to a previous check point and was able to log in again.
YESTERDAY however, I decided to do a complete scan (since I broke the last one off) and now ALL Users - including 'David' and 'Administrator' are completely missing!
Feeling completely 'shafted' I am now wondering
A) what caused/causes this???
B) how the hell can I recover this quickly? (I DO have backups, but the Acronis Software will now not start and my backups are on a NAS Server)
and last but NOT least
C) how the hell can I stop this happening again? - I am sure that Sophos' tool is only indirectly responsible, maybe my handling is faulty.
If you have had the patience to read thus far and have any infos / answers for me please DO respond - thanks muchly.
brgds,
David D.
PC:
6 core i7-980x
Win7 Pro. 64Bit
SSD Boot Drive
SSD Scratch drive
Mirrored 3.5" 2TB Data Disks
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